You have the right to cancel your order for the goods within 7 days of the date of delivery of the order to you. No reason for order cancellation is needed nor will you incur a payment penalty. To cancel your order you must inform us by phone or email with your order number.

Please note, you cannot cancel or change your order if the goods you have ordered are manufactured, made to measure or custom made to your specifications or requirements as we are unable to resell them. Please refer to our terms and conditions for full details

All cancelled ordered goods must be returned to us at your own risk. You must meet all carriage charges. If you would like us to organize the collection for you, we would be happy to use our carriers. Please contact us by telephone or email giving the goods order number and we will organize a suitable pickup time.

You must ensure the item is unused and in its original branded packaging and in a new and unused condition and that all manufacturers labels are still attached and the goods adequately packed to avoid damage on their return to us. On receipt of the returned goods a member of our team will inspect the goods. If the returned goods are deemed to be damaged or unsuitable for re-sale, the goods will be subject to a retention by us of 50% of the original order costs of the goods plus any additional cost we may incur if we have arranged the pickup and return of ordered goods from your pickup point. The balance of the refundable money will be paid within 30 days from us receiving the notification of cancellation. Your rights against us shall be limited to your rights to the return of your money. This does not affect your statutory rights.

If you have received the goods before you have cancelled your order contact us as soon as possible via email or phone for guidance on packaging goods and to arrange an appropriate time for the goods to be collected. If you choose to cancel your contract but the order has already been processed for delivery by us you must not unpack the goods upon receiving then and contact us as soon as possible.

Subject to the requirements of clause 4.2 and 4.5 in our full terms and conditions, upon the notification of cancellation of your order, any sum debited to us by credit or debit card will be refunded to you as soon as possible within 30 days of the order cancellation date. Provided the goods are made available for collection and received by us in accordance with clause 4.5 and not subject to misuse or negligence.

Please see our terms and conditions for full details.